IT’S ALL ABOUT THE WHO
WE’RE NOT TALKING ABOUT OWLS
Rhodes is all about the WHO…the WHO we serve and the WHO we serve with. When team members enjoy their jobs and the people they work with, they do a better job of serving guests. This concept is so strong at Rhodes that store teams often call each other “family.” It’s hard to explain why team members love their jobs so much or how they bond like family. Any written explanation comes across as a basic cliché. So, we’re going to let our team member testimonials prove it to you.
ACTUAL TEAM MEMBERS (DEFINITELY NOT PAID ACTORS) EXPLAIN WHY THEY ENJOY WORKING AT RHODES
Employee Spotlight
Brandy Roberts
Hi, I’m Brandy Roberts, the District Manager over Rhodes locations in southern Missouri. I joined Rhodes in February 2018 following my 13-year employment at Red Lobster in Cape Girardeau. My former Red Lobster manager transitioned her career to Rhodes and then recruited me to do the same.
My upward movement at Rhodes has been quick. I already knew the importance of customer service and had a guest-first mentality before joining the company. I also had experience in training and developing many team members while at Red Lobster.
Employee Spotlight
Allie Johnson
I joined Rhodes in June 2019. Before that time, I worked in several customer service positions that were in retail and banking. I probably wouldn’t have thought about applying at Rhodes had a District Manager not reached out to me directly. The District Manager explained what Rhodes had to offer not just in a job but a career. Before our conversations, I thought of Rhodes as just a gas station. After being hired, I quickly realized that Rhodes is much more than a gas station. It’s family. I’ve met so many people here who have become a big part of my life. I’ve learned so much and have already been given opportunities for advancement in less than four years.
Employee Spotlight
Christy Dowdy
Hi, I’m Christy Dowdy, General Manager of the Rhodes on South Mount Auburn Rd. in Cape Girardeau. I joined Rhodes Convenience Stores in January 2016. I’m proud to say that I was originally hired as a store Operations Manager and was quickly promoted to General Manager over my current location. I’m even more proud to say that I won Rhodes’ top honor three years in a row, Best of the Best General Manager in 2018, 2019 and 2020. Also, my location is one of only four Rhodes locations that have earned Rhodes’ Culture & Training Center (CTC) designation. The designation is earned by operating at a very high level of customer service, sales and mentoring.
Employee Spotlight
Deb Austin
Hi, I’m Deb Austin, Category Manager at Rhodes Convenience Stores. I was with the Ste. Genevieve Rhodes location before it was even a Rhodes. I officially became a Rhodes team member in April 1984. I don’t want to be anywhere else, so reaching my 40-year anniversary and continuing to more work anniversaries shouldn’t be a problem.
Like I said, I worked in the small gas station that occupied the current Ste. Genevieve Rhodes before Rhodes purchased the store. I stayed there through the transfer of ownership. Some of my fellow teammates joke that “I came with the building.”
Employee Spotlight
Stephanie Powell
Hi, I’m Stephanie Powell, Help Desk Manager at Rhodes. I am based in the Cape Girardeau corporate office. I’ve been with Rhodes since December 2008. My career path at Rhodes has taken me to several stores and through various positions. The experience has been as complex and unique as I am. For that reason, I am so thankful that Rhodes allows me to let my freak flag fly and encourages employees to be innovative and make improvements. They truly honor their core values including to empower all well-trained team members. Throughout high school and college, I worked a variety of customer service jobs.
Employee Spotlight
Jen Blair
Hi, I’m Jen Blair, the Imo’s Pizza Restaurant Manager in Perryville. I am actually employed by PAJCO (the company that owns Rhodes and six Imo’s Pizza restaurants), which owns my Imo’s Pizza franchise. I joined PAJCO in December 2018 after seeing a “now hiring” message on the reader board outside my Imo’s Pizza location. I had worked in a restaurant and another convenience store before coming here. Now, PAJCO is my home. I plan to retire with this company. There are so many opportunities and a variety of jobs here, which makes PAJCO so much more than a gas station.
View all open positions at Rhodes locations near you.
CTC LOCATIONS
CTC (Culture & Training Center) locations are shining examples of Rhodes’ mission, core value and company culture. This elite group of stores build brand awareness among its guests and team members while positioning Rhodes as an employer-of-choice in its communities.
CTC locations have a special responsibility to train all levels of management upon hiring including headquarter team members. They set expectations and opportunities of success for all incoming leaders. CTC stores instill culture and increase retention through consistent training methods at all levels.
The standards and requirements to become a CTC location are demanding. Gaining the prestigious designation is not a “one-and-done” experience. CTC locations are challenged by quarterly follow-up inspections to maintain their title. Two consecutive unsatisfactory inspections will cause their CTC status to be revoked, and retesting cannot occur until the next annual application window opens.
The steps to apply and be approved as a CTC location include:
- The General Manager submits formal notice displaying interest in becoming a CTC location.
- The corporate team verifies that the location is eligible for consideration. The store’s 12-month inspection scores must meet a formidable threshold to be eligible.
- Team members exhibit consistent, positive interactions with guests.
- Team members display positive attitudes at all times.
- Team members possess the ability and knowledge required to train new hires at a high level.
- All levels of store management display exemplary leadership skills.
- Team members across all shifts meet the same high standards even when the store’s General Manager is not on duty.
- The store’s team member retention rate maintains a high level.
Regardless of a store’s performance as a CTC location, they will still need to requalify for the status on an annual basis to protect the program’s integrity.
WHY JOIN RHODES?
Who chooses to work at Rhodes?
Individuals who are team players and…
- Need a comprehensive benefits package to care for themselves or their family that includes paid time off, health, life, dental and vision insurance, retirement, free meals during shifts and food discounts off shifts
- Need flexible working hours through a part-time or full-time position
- Have another job but would like to earn extra income through a part-time position
- Do not enjoy the monotony of factory work
- Like having a work environment that changes each day
- Enjoy meeting lots of people and serving others
- Want opportunities to advance in their career from where they are today
- Want to feel empowered to make improvements at their store
- Have retail work experience
- Take pride in the work they do, how their store is maintained and their contributions to a team
- Want to be invited on fun excursions outside of work to socialize with their “Rhodes family”
- Are energized by competing with other stores for performance awards
- Want to be recognized for their hard work and dedication through trips, prizes and special celebrations
- Do not want to be treated like a number in a large company with several layers of management
- Look forward to knowing the leaders and owners of their company
TEAM MEMBERS STAY AT RHODES BECAUSE THEY…
- Begin accumulating paid time off and are encouraged to use it for work-life balance
- Find flexibility in creating a work schedule that best suits their family without sacrificing hours
- Have advanced from the positions they are hired in at and enjoy the empowerment and additional compensation
- Get to know their fellow teammates and guests and don’t want to separate from them
- Don’t get bored with monotonous work days
- Are recognized and celebrated for a job well done through additional compensation, trips, prizes, special celebrations and fun outings
WHY DO YOU ENJOY WORKING AT RHODES? RESPONSES FROM OUR TEAM MEMBERS
Why wait? Apply to join Rhodes now. It only takes a few minutes.
All About the WHO
Join the Rhodes team and find “WHO” you enjoy working with.
Management Trainee Program
We cultivate our management team by promoting from within. Management Trainees receive rigorous training at a Rhodes store that has earned the CTC (Culture & Training Center) status. These individuals are developed with the goal of managing their own Rhodes location one day.
General Manager
General Managers are responsible for developing and motivating their teams to exceed guests’ expectations. They set the tone for their teams on every shift by creating a positive work environment. They also remain accountable for the store’s operations, finances and overall presentation.
President's Club
Rhodes’ President’s Club celebrates the success of its stores’ management teams on a quarterly and annual basis.
At Rhodes, success is measured by several key performance indicators that include guest satisfaction, efficiency, facility management, team member retention and more. Stores are recognized for exceptional performance in all these areas during the annual President’s Club Banquet.
Since no General Manager can thrive without a strong, united team, winning managers often insist on recognizing their supporting team members when they receive their award.
Win or lose, everyone enjoys a night out with their “Rhodes family.”
